Customer Service Manager - State Farm Agent Team Member
Full Time • Highland Heights, OH
Responsive recruiter
Replies within 24 hours
Benefits:
- Health stipend
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Emily Montone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Monitor emails and respond to customer inquiries.
- Conduct policy reviews and complete policy changes.
- Handle escalated customer complaints and issues.
QUALIFICATIONS:
- Prior customer service experience preferred
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Compensation: $40,000.00 - $50,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. If you want to work in an environment that is fun, challenging, and rewarding, then Emily Montone - State Farm Agent may be the right fit for you!
About Our Agency
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none